Last updated 28 February 2023
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, Customized items cannot be refunded.
We only replace unused items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our Address.
- Used or deformed parts
- Parts which were exposed to any misapplication
- Gift cards
Partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us by e-mail.
- Please do not send the product back to any agent. It must be sent to the ESCOM-es Address.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item
If you have any questions or concerns about this Refund Policy, please contact us at [email protected]. We will respond to your inquiry as soon as possible.