Warranty Policy

Last updated 28 February 2023

What does this limited warranty cover? 

During the Warranty Period, ESCOM Enhanced Solutions will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. 

What will we do to correct problems? 

ESCOM Enhanced Solutions will either repair the Product at no charge, using new or refurbished replacement parts. 

How long does the coverage last? 

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days  from the date of replacement or repair, whichever is longer. 

What does this limited warranty not cover? 

ESCOM Enhanced Solutions reserves the right to inspect products returned from its customers in order to determine the cause of the problem. ESCOM Enhanced Solutions shall return defective products that could not be repaired at no-charge, except for shipping costs. This warranty does not cover expendable or consumable parts and product problemsmalfunctions or damage not resulting from defects in material or workmanship and related to the following conditions, 

(1) Products damaged during shipping due to insufficient or improper packaging.

(2) Damage caused by force majeure (such as fire, flood, war, earthquake, snowstorm, etc.)

(3) Damage caused by normal wear of parts, scratches, surface rust or deterioration, improper use, improper storage, improper testing, negligent use of improper voltage or current, accidental damage, abnormal or unusual use, use of unauthorized accessories or modules, use contrary to the operating instructions, improper operating temperature/environment, or lack of regular maintenance.

(4) Product repaired, dismantled, or altered by unauthorized technical personnel.

(5) Removed warranty seals or serial number stickers which void our warranty.


What do you have to do? 

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

Warranty Disclaimer

Except for the warranty set forth herein, ESCOM Enhanced Solutions makes no other warranties or guarantees regarding the product, whether express, oral, implied, statutory, arising by operation of law, or as a result of usage of trade, course of dealing, or course of performance. ESCOM Enhanced Solutions hereby expressly disclaims all implied warranties or warranties otherwise arising by operation of law, including, without limitation, the implied warranties of non-infringement, merchantability and fitness for a particular purpose with respect to the product and any other materials and services, and with respect to the use of any of the foregoing.

ESCOM Enhanced Solutions will not be responsible for any data loss resulting from any of our products or services, either directly or indirectly, intentional or as an unintentional consequence of our products or services.

The remedies stated in document constitute the customer's exclusive remedies and ESCOM Enhanced Solutions's sole liability for breach of the limited warranties set forth herein.

Limitation of Liability

In no event shall ESCOM Enhanced Solutions's total cumulative liability arising from the sale, use and disposition of the product exceed the amount of actual direct damages, up to the charges for the product that is the subject of the claim.

In no event shall ESCOM Enhanced Solutions be liable to customer or any the other for any punitive, incidental, indirect, consequential or special damages, including loss of profits, incurred by that party, however caused and under any theory of liability, whether based in contract, tort (including, without limitation, negligence or product liability) or warranty, in connection with the sale, use and disposition of the product, even if advised of the possibility of such damages.

Contact Us
If you have any questions or concerns regarding to your order, please feel free to contact us privacy@escom-es.com. We will respond to your inquiry as soon as possible.